You are probably looking at this post because you contacted us and are still waiting for a response so this is my attempt at justifying that delay. We are a small self-funded company that makes all of our own stuff. That includes our hardware, website, software, marketing materials, advertising, sales, custom projects, cnc machines (Travis builds these) , demo videos, book keeping, blog, support emails, and personally writing back to each inquiry. We are run by only three people, Travis who does all of our hardware development and runs the production at our shop in Austin, Texas, Peter who deals with all software, demo videos, and support, and myself who does everything else. We all take part in product development, software design, marketing materials, support, and actually performing using the products that we make. We currently have about ten people on our assembly line making controllers and a handful of talented freelancers that help us bring our products to life. So with all this going on we are constantly juggling our priorities to make it all fit in. I can honestly say as I am writing this I have no idea how we get it all done. We could easily outsource our hardware production and get everything made for cheaper overseas, but we prefer to make quality hand-assembled products in-house and choose to do what we love and and actually make the products we sell over maximizing profits. With that said we do really appreciate every piece of mail we get and will get back to all inquiries.

The fastest way to get an answer is to use our support forums, or follow our twitter and blog for the latest news and announcements. You can also sign up for our newsletter where we will eventually announce everything. If none of these methods suit you rest assured we will get back to you, it just might take longer then expected. If you really need to send us gifts, free beer, or need to unload a large sum of cash right away you can always mail it straight to our shop.

Thanks,
Jay Smith
Founder

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